Starting the RM Agent as a service on Windows

To ensure that the RM Agent starts by itself when the host machine is restarted, you can set up the environment in such a way that the RM Agent can be started as a service.

Before you begin

Ensure that you have Java 8 installed on the host machine that has HCL Quality Server.


  1. Download the latest release of winsw from this page. You can choose to download WinSW.Net2.exe or WinSW.Net4.exe depending on the version of .Net framework that you already have on the host Windows machine.
  2. Create a folder on your local hard drive like RMAgent-winservice.
  3. Copy the downloaded executable to this new folder and rename the file to RMAgent-winservice.exe.
  4. Create a new text file in the same folder and name it RMAgent-winservice.xml.
  5. Copy and adapt the following content to this new file:
          <name>Resource Monitoring Agent</name>
          <description>This service runs the Resource Monitoring Agent, part of the HCL Quality Server provided by HCL.</description>
          <arguments>-jar %BASE%\RMAgent.jar --serviceUrl=https://<service-host>:5443/rm --trustServiceCertificate --autoUpgradeDownloadThen=execute:cmd,/c,start,%BASE%\auto-upgrade.bat</arguments>
          <onfailure action="restart" delay="10 sec"/>
    • Replace <service-host> by the host name of the machine that runs HCL Quality Server.
    • Ensure that the port number is correct. The default port number is 5443.
  6. Create a new text file in the same folder and name it auto-upgrade.bat.
  7. To upgrade the agent jar file automatically, copy the following content to this new file:
    @echo off
    for /f "tokens=*" %%a in ('dir /b /od %BASE%\com.hcl.test.rm.agent-*.jar') do set newest=%%a
    %BASE%\RMAgent-winservice.exe stop
    del %BASE%\RMAgent.jar
    mklink %BASE%\RMAgent.jar %BASE%\%newest%
    %BASE%\RMAgent-winservice.exe start
  8. Start the command prompt as an administrator and change the directory to the newly created directory RMAgent-winservice.
  9. Download the agent jar file from the Resource Monitoring web page and save it to the same directory.
  10. In the command prompt, type the following command to create a symbolic link named RMAgent.jar to the agent jar file:
    mklink RMAgent.jar com.hcl.test.rm.agent-<version-and-datetime>.jar
  11. Type the following commands:
    RMAgent-winservice install
    RMAgent-winservice start
  12. In the Services Windows application, you can check whether the service is up and running.
    Resource Monitoring Agent service
  13. To ensure that the RM Agent is connected with the Resource Monitoring Service, open the Resource Monitoring web page and look at the RM Agents menu.

What to do next

The RM Agents write the logs to the same folder in files named RMAgent-winservice.out.log, RMAgent-winservice.err.log and RMAgent-winservice.wrapper.log. Look at those files if the Windows Service for the Agent is not started or if it does not appear to be connected to the Resource Monitoring Service.

For information about other winsw commands, see its documentation.