Error retrieving file %2 from remote server %1.


The local workbench attempted to contact the cloud workbench on port 7080 or 7443 to retrieve a file, but that connection failed.

System action

The file is not downloaded.

User response

Ensure that a connection to the internet exists. Ensure that local anti-virus software or firewall is not blocking outgoing communication (ports 7080 and 7443). If the problem continues, contact HCL Support.